By Matthew Reis and Judith Geller
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Extra info for A Manager’s Guide to Human Behavior
At any rate, be sure you understand all the review questions before going on to the next chapter. 1. The major elements of an organizational system are: 1. (b) (a) staff, budgets, production, and culture. (b) staff, structure, systems, and culture. (c) staff, leadership, production, and distribution. (d) staff, technology, production, and culture. 2. Why should managers learn about human behavior? 2. (d) (a) To help the organization avoid lawsuits in case employees are dismissed for cause (b) Because knowledge is power in organizational systems (c) To force employees to do what needs to be done without making it seem like punishment (d) Because people are the most important part of an organization’s success 3.
What Is Your Self-Perception? To develop self-awareness, it is critical to have an accurate view of ourselves. The Johari Window is a framework designed to help us achieve that view, and was named after its creators Joseph Luft and Harry Ingham (Luft, 1970). It is a human interaction model that is very useful for framing self-awareness and enhancing the accuracy of our self-perceptions. The four fundamental components of the Johari Window are the Public, Private, Blind Spot, and Unknown areas. Public The “public” area includes everything you know and understand about yourself and that other people know about you as well, such as your name, if you smile a lot, or if you are usually punctual.
You also have to be realistic about what can be changed or achieved in the organization. Do not promise things if you cannot deliver them. It is always better to under-promise and over-deliver. Step Three: Have Genuine and Sincere Interactions No one responds well if they think they are being manipulated. You need to be genuine and sincere in your attempts to get to know people and what motivates them. This does not mean you need to hear their life story, be their best friend, act as a counselor, or take on their problems.
A Manager’s Guide to Human Behavior by Matthew Reis and Judith Geller